Q & A
The state of Georgia requires all in-home agencies to be licensed, reviewed and evaluated regularly. Georgia has some of the country’s most stringent requirements that an agency must meet before receiving a license. Peace for You In-Home Care meets or exceeds all state requirements and is fully licensed by the state.
Many new companies enter the market, often with little experience in the significant challenges of operating a successful home care company. New firms may not have extensive records of caregivers’ past performance, and often attract unqualified caregivers. While Peace for You In-Home Care is relatively new, it is backed by over five years of professional in-home senior care experience, with exceptional training and extensive records for all employees and caregivers.
Accidents do happen – it is a fact of life. The company you choose must have professional and general liability, non-owned auto, a dishonesty bond, and worker’s compensation coverage. Some firms have only minimal coverage, and some none at all. Peace for You In-Home Care carries full coverage so that all of its care givers are bonded and insured.
There are many corrupt and dishonest people seeking work. You do not want them in your home. It is important that the agency not only run a check on the last place a person worked, but complete a complex multi-state check on all the places they have lived. Peace for You In-Home Care has completed such checks on all its personnel.
Many times an agency will simply hire someone without much experience and even less credentials. Reputable agencies have requirements for levels of experience and certification. All certified nurse assistants (CNAs) must be state certified and oriented to the agency’s policies and procedures. In addition, most reputable agencies have a licensed RN on staff to insure all caregivers follow proper protocol while caring for the client. Peace for You In-Home Care meets all of these requirements.
Ask the agency to provide a list of references of past and present clients. A good agency will provide this on request. It is best to ask for testimonials from more recent jobs to get a good sense of how the company does business and what you can expect from its service. Peace for You In-Home Care is glad to provider references from current and past clients.
It is difficult to receive good care if different people show up every week. A good home care provider will insist on continuity of care and carefully match each client with the proper caregiver. At Peace for You In-Home Care, we strive to match caregivers to clients for a satisfactory long-term care relationship.
A reputable firm will provide a detailed process for dealing with complaints or service questions. Your service should have a Customer Advocate who is available to handle any complaint or question you may have and to make sure the care is top-notch. Beyond the Customer Advocate, the state of Georgia requires all clients to have a phone number to the Department of Human Resources for complaints about service. The agency should readily provide this information. Peace for You In-Home Care has these plans in place should any complaint or question arise.
Emergencies do happen and a quality agency will have policies and procedures in place to deal with emergencies if they do occur, and its employees will be thoroughly trained in how to respond to serious situations. All of our caregivers receive instruction on how to handle emergencies in an effective, efficient manner.
An agency should provide detailed materials for your review covering rates, minimal hourly requirements, and billing cycles. Peace for You In-Home Care provides this information as a matter of course.
A reputable agency will create a plan of care for each new client, and it should be carefully and professionally developed with you and your family. The care plan should be written and a copy left with the client. The plan should list specific duties, work hours/days, and the name and phone number of the supervisor in charge. The care plan should be updated and revised as the client’s needs change. Peace for You In-Home Care makes sure such information is on hand at all times.